Cancellation
We understand that life can be unpredictable, and sometimes plans need to change. If you ever need to cancel your support with Tribe Support, we kindly ask that you give us as much notice as possible. To help clarify, a cancellation is considered short notice (or a no-show) if:
You’re unable to make it to the scheduled support within a reasonable timeframe or aren’t at the agreed location when Tribe Support arrives to provide the service.
You cancel with less than 48 hours' notice for any support. If support is canceled by you or your representative within 48 hours of the scheduled time, Tribe Support may need to charge your NDIS funding for the full duration of the support that was meant to be delivered.
We appreciate your understanding and cooperation in helping us provide the best service possible!
Privacy Statement
Tribe Disability Support complies with all relevant privacy legislation and has systems for the collection, use, disclosure, quality, security, accuracy, and correction of personal information relating to you, as our participant.
Your privacy and dignity will always be maintained. You will be asked to sign a Privacy Agreement to consent to collect, use, and disclose your personal information to comply with the Privacy Act 1988. If you would like more information about this, you should read our Privacy and Confidentiality Policy and Procedure. Information regarding your privacy is also included in your service agreement.
Your Privacy Officer is the Manager and can be contacted via:
Phone: 0415 358 305
Email: info@tribesupport.com.au
Requests for access to the personal information we hold should be made in writing to the Manager. Where you believe that a breach of this policy or the Privacy Act has occurred, a written complaint should be made to the Manager. Failure to receive a response within thirty (30) days, or you are dissatisfied with the response, you may complain to the Office of the Australian Information Commissioner (OAIC) via:
Mail: GPO Box 5218, Sydney NSW 2001
Fax: 02 9284 9666
Email: enquiries@oaic.gov.au
Online: https://www.oaic.gov.au/